FAQ’s

I HAVE A DISPUTE?
If you have a query relating to a specific product, please contact the vendor by visiting the vendors store page. You can locate the vendors store from the product page or by searching for the vendor in the Store Directory.
If you have a dispute regarding a product or service, please contact the vendor first. If you are unable to resolve the issue with the vendor, please get in touch and we will aim to assist. Please note we are a marketplace and only facilitate the sale of products and services. Your contract is directly with the vendor, but we will assist you in resolving any dispute. Please use the form below to contact us. Please read our terms of service relating the resolving of disputes between buyer and vendor.

WHEN WILL MY ORDER ARRIVE?
Please check your order confirmation email for details of the delivery estimate. www.isellthailand.com do not fulfil any orders. We are a marketplace and facilitate your purchase. If you have not received your order by the estimated delivery date then please contact the vendor for an update. If you are unable to resolve the issues, then please raise a dispute and we will assist.

HOW DOES IT WORK FOR A BUYER?

  • BROWSE
    We have many different vendors from all over the world selling a variety of products. You are bound to find something you like.
  • ADD TO BASKET
    Add what you like to your shopping basket and pay for it as you would do on any other shopping site.
  • RECEIVE ORDER
    The vendor is notified of your purchase and will deliver the product as agreed. You will be notified by email of any updates.
  • LEAVE FEEDBACK
    Enjoy your purchase and leave feedback for the vendor to share your experience with the community.

HOW DOES IT WORK FOR A VENDOR?

  • REGISTER
    Register as a vendor. If you are already registered as a user, upgrade your account to become a vendor and set up your store
  • LIST PRODUCTS
    List your products, set your shipping and payment preferences and drive traffic to your store by sharing your products and store with your social networks
  • ACCEPT ORDERS
    Accept orders and payments online. You will be notified by email of every sale. Go to your dashboard to see order details and fullfil your order.
  • RECEIVE FEEDBACK
    After fulfilling the order encourage your customers to leave a review to boost your profile. Receive feedback and connect with your customers.

I SOLD AN ITEM AND RECEIVED AN ORDER FROM A CUSTOMER; HOWEVER, THE DELIVERY COST WAS NOT CHARGED?
Please check that you have enabled shipping for the particular product. To enable shipping go to your vendor dashboard > settings > shipping.
You may also want to check the product listing to see that you have set a delivery charge.

HOW CAN I FEATURE MY PRODUCTS ON THE FRONT PAGE?
Our dedicated web team manage what products and vendors are featured on our home page and dedicated featured page. If you have a product you would like to feature then please apply here:

To ensure your product has the best chance of being featured ensure:

  • Your product has high quality images.
  • Your products contains detailed description of its features and benefits.
  • Your store and profile details are fully completed.
  • You have a minimum of 5 products listed on www.isellthailand.com.

HOW DOES SHIPPING WORK?
You set your own postage and packaging options as you are listing your products or create a postage preset in your store settings in your vendor dashboard.

HOW DO I LIST MY PRODUCTS WITH SIZES AND OTHER OPTIONS?
In technical terms, a product that has more than one option is called a variable product. When listing a product you need to select the “This product has multiple options” on the product listing page and make it available to customers.

WHAT SHOULD I NAME MY SHOP?
The name of your shop is important and must be unique. With www.isellthailand.com, you can link directly to your shop page from other sources. If you already have a name, make sure it is available. To check, register now. Please note that once you choose a name, you cannot change it.

HOW DO I GET PAID?
We currently accept payment by PayPal and Direct Bank Transfer.

  • PAYPAL – Buyers can pay using their credit or debit card at PayPal or just send funds direct from their personal Paypal account to iSell-Thailand Paypal account. We encourage our vendors to open a paypal account to start accepting payments via Paypal. Once this payment has been made, we will notify the vendor and they can process the order and ship the goods.
  • BACS – Buyers can pay using a Direct Bank Transfer from their bank ATM or online banking application using the order number as a reference. Once this payment has been made, we will notify the vendor and they can process the order and ship the goods.

Using any of the above payment methods, we hold this money for an agreed time (normally 15 days) until items have been shipped and the customer is happy with their product. If no dispute is raised regarding delivery or the item being damaged, we will release the money to the vendor.

WHAT CAN I SELL ON ISELLTHAILAND.COM?
www.isellthailand.com is a market place for ethical goods and services. Although we promote products, you can sell any products so as long as it is not prohibited that violate public decency, that are detrimental to society and the environment.

We encourage products that are:

  • Fair Trade,
  • Organic production
  • Eco Friendly
  • Health and Wellness promotion
  • Education and awareness building
  • Locally Produced
  • Charity
  • Hand made
  • Creative
  • Education and Development
  • If you have any specific queries, you can contact us.

DO I NEED A CREDIT CARD TO SIGN UP?
No you do not need to make any payments upfront. There is no need for a credit card. All you need are your store and contact details.

HOW DO FEES WORK ON ISELLTHAILAND.COM?
Join www.isellthailand.com and set up your shop for free. There is no joining fee. So set up your store and see how things work without any obligation or commitment. There is no listing fee.

Our Fee Structure is:

  • Starter Package
    10% for self managed stores, which is ideally suited for start-ups. You have access to to the marketplace to set up your store and list your products. We can assist with any queries and provide any support you may need to list your products.
  • Professional Package
    20% per sale. We will set up and manage your store and products and do the marketing. You simply fulfill any orders.
  • All round package.
    30% and we will manage everything from set up to fulfill your orders, you simply provide your products on consignment to us.

HOW DO I OPEN A STORE ON ISELLTHAILAND.COM
Opening a store is very simple. Go to the registration page my-account and sign up as a vendor. If you are already registered as a user you can upgrade your account to become a vendor from your account dashboard.

WHERE ARE YOU BASED?
We are based in Thailand. However, our marketplace is open to vendors and buyers worldwide.

 

Contacting Us
If there are any questions regarding these terms of service, you may contact us using the details on the Contact Us page.

Share with friends: